Rpidoo.ca Platform Privacy Policy
This Privacy Policy explains how
Rapidoo.ca collects, uses and discloses personal information
Rapidoo Ltd. take privacy and data
security seriously. We are committed to transparency in the collection, use and
disclosure of your personal information. This Privacy Policy describes how we
use personal information, and the circumstances under which we may share this
information with a third party. This Privacy Policy applies to the privacy
practices of Rapidoo.ca on our website located at: www.Rapidoo.ca, or the various
associated websites, platforms or applications (collectively and each individually,
the "Rapidoo.ca Platform") but does not include personal
information relating to employees in such a capacity.
As an organization engaged
in commercial activities, we are committed to complying with the Personal
Information Protection and Electronic Documents Act Canada, and with any other
Canadian privacy laws applicable to our operations.
By visiting and/or using
the Rapidoo.ca Platform, you consent to the collection, use, storage,
disclosure and transfer of your personal information as set out in this policy.
In some cases, we may ask you to provide explicit consent if we intend to
collect, use or disclose your personal information otherwise than as indicated
in this Privacy Policy, however sometimes your consent may be implied through
your conduct with us.
If you do not agree with
any part of this Privacy Policy you should not conduct any transactions on the
Rapidoo.ca Platform, navigate away from the Rapidoo.ca Platform immediately,
and uninstall our application.
Collection and Use of Personal Information
This section explains the purposes
for which Rapidoo.ca collects personal information
● Account Creation:
We collect your name,
phone number, email address, a password of your selection, the date and time of
account creation and the IP address of the device used for account creation. We
use this information to administer your account, to enable your access to the
Rapidoo.ca Platform, verify your identity as an authorized user concerning any
accounts, and to implement, carry out and maintain security measures aimed at
protecting our customers from identity theft, fraud and unauthorized access to
an account. You may choose to register for an account via a third- party social
media network, including Facebook and Google+ ("Social Media"). If
you do so, you authorize us to access certain Social Media account information
consistent with your Social Media privacy settings, including your name. We use
this information to administer your account, and to enable your access to the
Rapidoo.ca Platform.
● Social Media:
We may offer you the
opportunity to otherwise engage with Rapidoo.ca or its content on or through
Social Media. When you engage with us through Social Media websites, plug-ins
and applications, you may allow us to have access to and disclose certain
information associated with your Social Media account (e.g., name, username,
email address, profile picture) to deliver content or as part of the operation
of the website, plug-in or application.
● Placing an Order:
We collect information
relating to any orders you place on the Rapidoo.ca Platform, including the IP
address of the device used to place the order to help protect against theft,
fraud and unauthorized access to an account, and payment information (e.g. your
credit card number) using the secure services of our payment processors.
Payment operations are outsourced to our payment processors and we do not store
your credit card information in our systems other than the first four and last
four digits of the credit card number.
If your order has been
placed for delivery, we collect the physical address to which you have
requested delivery. We use this information to complete your delivery, and to
allow you to select previously entered addresses for future deliveries. If you
submit an order for alcohol, we may verify your government-issued
identification to confirm that you are of legal age.
● Gift Cards:
When you purchase a gift
card for use on the Rapidoo.ca Platform, we collect your payment card
information (including payment card number, security code, expiration date,
cardholder name and billing address) using the secure services of our payment
processors for the purposes of processing your payment. We also collect the
gift card recipient’s email address and any information contained in the message
to the recipient. We use this information to deliver and manage the gift card.
● Order History:
We may collect your order
history including the date, time, cost, order type (takeout or delivery order),
physical address and delivery instructions (if a delivery order), method of
purchase, and order details, including specific food items ordered and special
order instructions. We use this information to ensure that your order has been
completed and to improve our service offerings.
● Marketing and Other Communications:
This section explains when we may
contact you for marketing purposes or to inform you about important changes or
other developments to the Rapidoo.ca Platform, products, services or your
account
We may use your personal
information to contact you for your views regarding Rapidoo.ca and to notify
you occasionally about important changes or developments to the Rapidoo.ca
Platform, products, services or your account. You cannot opt out of receiving
notifications of important changes or developments (e.g. to this Privacy Policy
or the Terms of Service/Use) unless you discontinue use of the Rapidoo.ca
Platform.
You agree that we may use
your personal information to let you know about our other events, products and
services that may be of interest to you including services that may be the
subject of direct marketing. We may contact you to do so by telephone, SMS/MMS
and email and if you use our mobile application, via push notification. It is
always your choice whether to receive or to continue receiving such marketing
materials and updates from Rapidoo.ca. We will not send you any direct
marketing communications unless you have separately consented to receive such
communications or such consent has been deemed to have been given under
applicable law. If you no longer wish to receive direct marketing
communications, you can opt-out using the unsubscribe mechanism in the
marketing communication itself (e.g. by clicking the unsubscribe link at the
bottom of an email or by replying with the word "STOP" to an SMS/MMS
or by following other provided instructions). To manage push notifications, go
to the settings page of your phone or tablet and change the push notification
permission for the Rapidoo.ca app. If you switch off in-app push notifications,
you will no longer receive updates on your orders via push.
● Courier and Restaurant Reviews:
We may offer you the
opportunity to submit a review of couriers and/or restaurants on the Rapidoo.ca
Platform. When your review is published, the results may be made available to
couriers and/or restaurants in appropriate circumstances. You also consent to
us using such reviews in any marketing or advertising materials.
● Referrals:
The referral, "refer
a friend" and other similar features on the Rapidoo.ca Platform permit you
to send an email to other individuals that may be interested in Rapidoo.ca.
This feature may require you to submit your name and email address, as well as
the name and email address of the recipient. We do not use the names or email
addresses submitted in these circumstances for any other purpose without the
consent of you or the email recipient to do so. Please ensure that you only
submit email addresses of individuals with whom you have a personal or family
relationship and who would want to receive the message.
● Employment Opportunities:
In connection with a job application
or related inquiry, you may provide us with personal information including a
resume, cover letter, or similar employment-related materials. This information
will be used for the purposes of processing and responding to your application
for current and future career opportunities, and to manage any ongoing working
relationship.
● Become a Courier:
You may apply to become an
independently contracted courier by providing us with personal information such
as your name, contact information, identification documents, proof of work
eligibility, banking information as well as other contractor-related materials
that we require from you. We use this information for the purpose of processing
and responding to your application, and to manage any ongoing contractor
relationship.
● Surveys and Customer Research:
From time to time,
Rapidoo.ca may offer you the opportunity to participate in one of our surveys
or other customer research, or to provide feedback regarding your order. The
information obtained through our surveys and customer research is used in an
aggregated, non-personally identifiable form to help us understand our
customers and to enhance our product and service offerings.
● Contests and Promotions:
When you enter a contest
or participate in a promotion, Rapidoo.ca may collect your name, address, phone
number, email address, and other information you provide. This information is
used to administer your participation in the contest, sweepstakes or promotion.
● Apply to Become a Restaurant or Vendor:
You may apply to become a
vendor on the Rapidoo.ca Platform by providing us with your name, phone number,
email address, physical address as well as other vendor materials. In most
instances, this information would be considered business contact information
rather than personal information. We use this information for the purpose of
processing and responding to your application, and to manage any ongoing vendor
relationship.
● Contact Us:
When you contact us with a
comment or question, we collect the information you provide such as your name
and email address, along with additional information that we may need to help
us promptly respond to your inquiry. We retain this information to assist you
in the future and to improve our customer service and service offerings. We
also use personal information to establish and manage our relationship with you
and provide quality service. We may record voice calls for training and quality
purposes.
Information We Collect Automatically
This section explains the
information we collect automatically from your browser when you visit the
Rapidoo.ca Platform
We and our third-party
service providers, including Google Analytics, collect, process, store and
analyze information obtained from your browser when you visit the Rapidoo.ca
Platform, including IP address, your location when the Rapidoo.ca mobile
application is used, device identifiers, browser characteristics, operating
system details, language preferences, referring URLs, length of visits and
pages viewed. We also use "cookies" or other tools that track,
measure and analyze the behaviors and usage patterns of visitors to the
Rapidoo.ca Platform. We use this information to help us understand how visitors
engage with the Rapidoo.ca Platform and to improve our visitors’ experience.
A cookie is a tiny element of data
that the Rapidoo.ca Platform can send to your browser, which may then be stored
on your web browser or mobile device so we can recognize you when you return.
The information that cookies collect includes the date and time of your visit,
your registration information, session identification number, and your
navigational history and preferences
We use cookies for
analytics purposes as well as for certain features of the Rapidoo.ca Platform.
The use of cookies is an industry standard and many major browsers and
smartphones are initially set up to accept them. You may set your web browser
or smartphone to notify you when you receive a cookie or to not accept certain
cookies. However, if you decide not to accept cookies from the Rapidoo.ca
Platform, you may not be able to take advantage of all its features.
Some third-party service
providers may use cookies on our site. We have no control over those cookies
and they are not covered by this Privacy Policy.
You can obtain additional
information on Google Analytics’ collection and processing of data and data
privacy and security, including how to learn more about opting out of Google
Analytics’ data collection by visiting the Google Analytics website.
Interest-Based Advertising
This section explains how Rapidoo.ca
uses Interest-Based Advertising to show you ads targeted to your interests, and
how you may opt out of Interest-Based Advertising
We use cookies and other
technologies for interest-based advertising purposes.
To learn more about
Interest-Based Advertising, or to opt out of online interest-based advertising
from a list of companies participating in the Digital Advertising Alliance of
Canada at any time, visit http://youradchoices.ca/choices.
To learn more about
Interest-Based Advertising in mobile apps and to opt out of this type of
advertising by third-party advertising companies that participate in the DAAC’s
AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.
On your mobile device, you
may also have a “Limit Ad Tracking” setting (in iOS devices) or a setting to
“Opt-out of Interest-Based Ads” (on Android), which allows you to limit the use
of information about your use of apps for purposes of serving ads targeted to
your interests.
Please be aware that, even
if you opt out of interest-based advertising, you may continue to receive ads
from us, but they will not be served using interest-based information about
you. Also, to successfully opt out, you must have cookies enabled in your web
browser. If your browser is configured to reject cookies when you visit these
opt-out webpages, or you subsequently erase your cookies, use a different
device or web browser, your opt-out instruction may not, or may no longer, be
effective. Your opt-out selections only apply to the web browser you use so you
must opt out of each web browser on each device that you use. Once you opt out,
if you delete your browser’s saved cookies, you may need to opt out again.
Custom Audience
We may also use services
provided by third-party platforms (such as Social Media and other websites) to
serve targeted advertisements on such platforms to you or others, and we may
provide a hashed version of your email address or other information to the
platform provider for such purposes. To opt out of the use of your information
for such purposes, please contact us at privacy@Rapidoo.cathedishes.com.
We may use Social Media,
or other third parties, to serve Custom Audience Ads on their platforms. You
may be able to set your preferences for advertisements through your account
settings on the platforms.
Disclosure of Personal Information
This section explains under what
circumstances personal information may be disclosed by Rapidoo.ca
The personal information
you provide to us will be held on our servers which may be in Canada, the
United States, Australia and Ireland. In addition, your personal information
may be accessed by or given to our staff working outside Canada and/or to third
parties including companies within the JUST EAT group of companies (which means
our subsidiaries and affiliates, our ultimate holding company and its
subsidiaries and affiliates) who act for us for the purposes set out in this
policy or for other purposes notified to you. For example, we may send personal
information outside of Canada for processing and storage by other companies
within the JUST EAT group of companies or by their service providers.
While your personal
information is out of Canada, it is subject to the laws of the country in which
it is held, and may be subject to disclosure to the governments, courts or law
enforcement or regulatory agencies of such other country, pursuant to the laws
of such country. Certain countries outside Canada and the European Economic
Area do not always have equivalent strong data protection laws irrespective of
the safeguards we have put in place for the protection of your information in
accordance with this Privacy Policy.
The third parties with
whom we share your information may undertake various activities such as
processing credit card payments and providing services or products for us. In
addition, we may need to provide your personal information to any vendors that
a customer has placed an order with and couriers to allow the your order to be
process and delivered. By submitting your personal data, you agree to this
transfer, storing or processing. We will take all steps reasonably necessary to
ensure that your personal information is treated securely and in accordance
with this Privacy Policy.
If you have consented we
may allow select third parties, including marketing and advertising companies,
our affiliates and associates, to contact you occasionally about other products
or services that may be of interest to you. They may contact you by mail,
telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you
change your mind about being contacted by these parties in the future, please
let us know by using the contact details set out at the end of this Privacy
Policy and/or by amending your profile accordingly.
If our business enters
into a joint venture with, purchases or is sold to or merged with another
business entity, your personal information may be disclosed or transferred to
the target company, our new business partners or owners or their advisors
provided that the information disclosed continues to be used for the purposes
permitted by this Privacy Policy by the entity acquiring the information.
We may use the personal
information that you provide to us if we are under a duty to disclose or share
your personal information in order to comply with (and/or where we believe we
are under a duty to comply with) any applicable legal obligation; or in order
to enforce the Terms of Service/Use and any other agreement we have with you.
This includes exchanging personal information with other companies and other
organisations for the purposes of fraud protection and prevention.We
and our service providers may use or disclose your personal information in
response to a search warrant or other legally valid inquiry or order, or to
another organization for the purposes of investigating a breach of an agreement
or contravention of law or detecting, suppressing or preventing fraud, or as
otherwise required or permitted by applicable law or legal process. Your
personal information may also be used or disclosed where necessary or desirable
for the establishment, exercise or defence of legal claims and to investigate
or prevent actual or suspected loss or harm to persons or property.
Safeguarding and Retention of
Personal Information
This section explains the safeguards
Rapidoo.ca has put in place to protect your personal information and the length
of time Rapidoo.ca may retain your personal information
We have implemented
administrative, technical and physical measures to protect your personal
information from unauthorised access and against unlawful processing,
accidental loss, destruction and damage. We restrict access to your personal
information to Rapidoo.ca personnel and authorized service providers who
require access to fulfill their job requirements.
We will keep your
information where we have an ongoing legitimate business need to do so (for
example, while you hold an account with us and for a reasonable period of time
thereafter, or to enable us to meet our legal, tax or accounting obligations).
We may retain certain data as necessary to prevent fraud or future abuse, or for
legitimate business purposes, such as analysis of aggregated, non-personal
information, or account recovery, or if required or permitted by law. All
retained personal information will remain subject to the terms of this Privacy
Policy. If you request that your name be removed from our databases, it may not
be possible to completely delete all your personal information due to
technological and legal constraints.
The transmission of
information via the internet is not completely secure. Although we will take
steps to protect your personal information, we cannot guarantee the security of
your personal information or other data transmitted to the Rapidoo.ca Platform;
any transmission is at your own risk. Once we have received your personal
information, we will use organizational and technical safeguards to try to
prevent unauthorised access. Please also note that the Rapidoo.ca Platform
contains links to third party websites, which are not governed by this Privacy
Policy, and JUST EAT is not responsible for the collection, use or disclosure
of Personal Information by such third party websites. When you click on such a
link, you will leave our service and go to another site. During this process,
another entity may collect personal information from you.
Access to Personal Information and
Withdrawal of Consent
This section explains how you may
gain access to your personal information held by Rapidoo.ca and how you may
withdraw consent to the collection and use of personal information
You have the right to
access, update and correct inaccuracies in your personal information in our
custody and control, subject to certain exceptions prescribed by law. You may
request access, updating and corrections of inaccuracies in other personal
information we have in our custody or control by emailing or writing to us at
the contact information set out below. We may request certain personal
information for the purposes of verifying the identity of the individual
seeking access to their personal information records and may restrict access to
personal information as required or permitted by applicable law or legal
process.
You may withdraw or modify
your consent to any ongoing and future collection and use of personal
information at any time, subject to legal and contractual restrictions,
provided that reasonable notice is given to us. If you withdraw your consent to
receive information regarding certain products, publications, services or
events being offered by Rapidoo.ca, you will no longer receive those types of
communications.
Updates to the Privacy Policy
This Privacy Policy is
current as of the “Last Updated” date which appears at the bottom of the page.
Your continued use of the Rapidoo.ca Platform after any change of our Privacy
Policy will constitute your acceptance of the revised terms of this Privacy
Policy. We may update this Privacy Policy from time to time as required to
reflect changes to our privacy practices. We encourage you to periodically
review this page for the latest information on our privacy practices.
Contact Us
Rapidoo.ca welcomes your
comments, concerns and questions regarding this Privacy Policy and the use of
your personal information. If you would like access to your information, if you
have any comments, queries or requests relating to our use of your personal
information, if you would like a copy of our Privacy Policy emailed to you or
if you find any errors in our information about you, please contact us by email
at Support@rapidoo.ca
Last Updated: June 10, 2019